Option 1: straight from the app (recommended)
- Open MateIt and tap Profile.
- Tap Delete account (also found under Account) and confirm.
This deletes your account and your personal data.
Option 2: by email (no access to the app)
If you no longer have the app installed or can’t sign in, request the deletion by email:
- Send an email to contact@mateit.org with the subject “Delete account”.
- Use the email address your MateIt account is registered with – that’s the only way we can identify you.
We delete your account within 30 days and confirm the deletion to you by email.
What gets deleted?
- Your account (email address, display name, settings)
- Your challenges, entries and streaks. Shared challenges are deleted for your partner as well.
- Your chat messages and uploaded proof photos and videos
- Your push token and device assignments
What may be kept?
We keep reports (for example if your account was the subject of a report) for up to 12 months after the review is completed and feedback for up to 12 months, to prevent abuse and to be able to defend legal claims. Suspension data is deleted together with the account. Details in the Privacy Policy.